Help Centre

Help Centre

Find quick answers about your account, profile, progress tracker, privacy and support.

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Account Help

Need help logging in, updating your details or managing your account?

Contact support

Free Access

SpringWell HQ is currently free to join and use while the platform continues to grow.

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Privacy

Your data is treated carefully and we do not sell your personal information.

View privacy policy

Frequently Asked Questions

Is SpringWell HQ free to use?

Yes. SpringWell HQ is currently free to join and use.

How do I create an account?

Use the registration page to create your account. Once registered, you can log in and access your profile and progress tracker.

I cannot log in. What should I do?

Check that your email and password are entered correctly. If you still cannot access your account, contact support.

Can I update my email address or profile details?

Where account editing is available, you can update your details from your account area. If you need help, contact us.

How do I upload progress photos?

Log in to your account and open the progress tracker. From there, you can upload progress photos and add optional weight, measurements and notes.

Who can see my progress photos?

Your progress photos are intended to remain private to your own account unless a feature clearly states otherwise.

Can I delete my account?

Yes. You can request account deletion from your profile page. The request will be sent to admin to process.

Is my personal information private?

We do not sell your personal information. Your data is handled responsibly and protected using appropriate security measures.

Still Need Help?

If you cannot find the answer you need, send us a message and include the email address linked to your account so we can help you faster.

For account support, profile help or delete account requests, please include your account email and a short explanation of the issue.

Go to contact page →